How to Order
We offer you three different ways to order Straddle. Whichever you choose, be assured that your personal information is always safe and secure.
Ordering online is fast, secure and available 24 hours every day. An online order is the fastest way to get Straddle shipped to you. Please follow these three steps:
1. Enter whether you would like gift-wrapping or not.
2. Click the Google “Buy Now” button or the PayPal "Checkout” button.
3. Log in to your Google Checkout or PayPal account, or create a new account, and follow the directions for completing your transaction. For our Google Checkout customers, please select the Shipping and Handling method for your country - USA, Canada or Europe.
Google and PayPal accept Visa, MasterCard, Discover or American Express credit/debit cards. PayPal also accepts your bank transfer.
To purchase more than one game, and you are a PayPal customer, please enter the quantity at checkout. If you are a Google Checkout customer, please place a separate order for each game.
We will send you a confirmation e-mail shortly after you place your order and an e-mail when the Straddle game has shipped. We will charge your account only after the game has shipped. We will notify you via e-mail or phone if there is a problem with your order.
If you have problems placing an order online please e-mail us at CustomerService@StraddleTheGame.com or call us at 1-617-398-3039, Monday through Friday, 9 am to 5 pm EST.
If you did not receive a confirmation e-mail shortly after placing your order, your e-mail provider may be blocking our attempts to communicate with you. Please check your junk e-mail folder and turn off your e-mail’s filter to allow e-mail from StraddleTheGame.com. Please contact CustomerService@StraddleTheGame.com to have an order confirmation e-mail sent to you.
If you would like to send Straddle games to multiple locations, please place separate orders for each shipping address.
If you appreciate the customer-friendly interaction of ordering by phone, please call us at 1-617-398-3039, Monday through Friday 9 am to 5 pm EST. Our customer service representative will gladly complete your order.
If you prefer ordering by mail, please send your payment to:
5 Beach Road
Barrington, RI 02806-4701
• The Straddle game is $37.99.
• Shipping is $4.50 in the USA, $10.99 in Canada, and $19.99 in Europe.
• If you would like the Straddle game gift-wrapped, please add $2.99.
• If you live in Rhode Island, please include $2.66 for sales tax for the game alone, or $2.87 for sales tax for the game and gift-wrapping.
• If you live outside the USA, please include any applicable duties and taxes.
Please be sure to include:
• The quantity desired.
• Your shipping and billing location.
• Your phone number and e-mail address.
• If paying by credit card: your name as it appears on the credit card, card type, credit card number, the expiration date, the CSC 3-digit security code (AX members please use the 4-digit code on the front of the card), and your signature.
• If paying by check or money order, please pay in U.S. dollars.
Any incomplete orders will be returned with a request to provide any missing or incorrect information. We do not ship COD. All orders must be paid by credit card or check. Please do not send cash.
Please do not e-mail your order. We cannot guarantee the security or privacy of information transmitted via e-mail.
Canceling Your Order
You can cancel your order if your order has not yet shipped. Please e-mail us at CustomerService@StraddleTheGame.com or call us at 1-617-398-3039, Monday through Friday, 9 am to 5 pm EST for immediate assistance. You will never be billed for any cancelled items and you will receive an e-mail confirming your cancellation.
If you need to cancel an order after your order has shipped, please refer to our Returns section for instructions on how to return the Straddle game. We will gladly refund the original cost of the game.
© 2012 Straddle. All Rights Reserved.