We welcome orders from our customers in the Bahamas, Bermuda, Canada, the European Union, Greenland, Iceland, Norway, and Switzerland. For ease of purchasing, we suggest that our international customers use PayPal to order Straddle.
You are responsible for any applicable duties, taxes and brokerage/custom fees. Most countries do not charge a duty or custom fee on an educational science game such as Straddle.
Please see our How To Order section for basic ordering. Your Straddle game ships to you first-class via the United States Postal Service. You will be charged in the currency listed at time of purchase.
International orders shipped outside the United States normally require 4-10 days for delivery. However, customs sometimes causes additional delay. Please check your delivery status through Google Checkout or PayPal.
Please be aware that cross-border shipments are subject to opening and inspection by customs authorities. We provide order, shipping, product and cost information to the USPS for use by your customs authorities.
Please see our Returns section. The refund will be issued in your local currency and will be calculated with the same rate used when you placed your order. Unfortunately, we cannot refund any shipping, duties, taxes or brokerage/custom fees you may have paid.
If you have questions about shipping internationally, please contact Customer Service by e-mail at CustomerService@StraddleTheGame.com, or call us at 1-617-398-3039 Monday through Friday, 9 am to 5 pm EST. In Europe, dial prefix 00. Customer service is available only in English at this time.
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